KEEP RIDING PROGRAMME

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With trust comes loyalty - and that is how great brands and communities are built. At Nukeproof, we value the trust and loyalty of the riders that have chosen the brand, irrespective of what iteration or ownership the brand fell under. Nukeproof riders from the previous ownership of the brand may be in a situation where they are unable to receive warranty or crash replacement support; or facing challenges in obtaining spare parts to keep their bikes on the trail. Under the ownership of Belgian Cycling Factory, we are committed to ensuring Nukeproof riders experience the very best from their bikes, whenever and wherever they purchased them. To that end, we’re excited to introduce a new Nukeproof ‘Keep Riding Programme’. This is designed to support all Nukeproof riders, keeping everyone on the trails as much as possible and going back to model year 2020 bikes. Riders who have a Nukeproof that was not originally supplied by Belgian Cycling Factory, and have a broken or damaged frame, can access an equivalent replacement frame (Including Shock) at a discounted rate through their local Nukeproof dealer.

How It Works:

• Eligible customers will have the opportunity to purchase a discounted replacement complete frame (including a shock) of their choice.
• A selection of frame options will be available under this programme.
• To qualify, customers must:
  • Provide proof of purchase confirming they are the original owner and that the bike or frame was purchased from January 2020 onward.
  • Verify the frame-related issue with our customer service team. (This will cover any issue that would previously have been considered warranty or damage arising from a crash)

Any new purchase under this programme will come with a new warranty which can then be extended by registering your new frame. Registration will extend the standard 2-year warranty cover to a lifetime warranty. (Please note: downhill frames are excluded from lifetime coverage and carry a 2-year warranty.) Registration also extends the crash replacement and makes the warranty and crash-replacement cover transferable to second owners — including downhill bikes.This programme reflects our ongoing commitment to supporting our community of riders and ensuring confidence in the Nukeproof brand.

Exclusions:

o The original frame must be rendered “beyond use” before a replacement frame is dispatched.

o This offer does not cover purely cosmetic issues.

For more details or to begin your claim, please use the form below.

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